Refund Policy

We’re committed to delivering high-quality, AI-powered tools and services that empower our users to build, connect, and evolve knowledge with confidence. If you're not satisfied with your experience, we're here to help.

 

Free Trials

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We offer free trials on select products to help you explore iSPAI before committing to a paid subscription. No charges will occur until your trial period ends. You may cancel at any time during the trial to avoid billing.

 

Subscription Refunds

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iSPAI operates on a subscription-based model. Refunds are provided under the following conditions:

 

• Monthly Subscriptions: Monthly plans are non-refundable once payment has been processed. You may cancel at any time to prevent future billing.

• Annual Subscriptions: If you cancel within the first 14 days of purchase, you may be eligible for a full refund. After this period, no refunds will be issued, but your subscription will remain active until the end of the billing cycle.

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Exceptional Circumstances

 

We may consider refund requests outside our standard policy on a case-by-case basis for:

 

• Accidental duplicate purchases

• Technical issues that prevent access to the platform and cannot be resolved by our support team

• Platform service outages that materially impact your ability to use iSPAI

 

To request a refund, please contact our support team at support@ispai.io within 30 days of your billing date, including details of your issue and payment confirmation.

 

Changes to This Policy

 

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and, where appropriate, notified to you by email.